Refund & Cancellation Policy

Effective Date: October 31, 2025

Panpaliya Technologies Private Limited
(Brand Name: Yog24x7)
Registered Address: 331, Gandhi Ward, Brahampuri Road, Desaiganj (Wadsa), District Gadchiroli, Maharashtra – 441207
Email: support@yog24x7.in

Jurisdiction: Wadsa, District Gadchiroli, Maharashtra

1. General Policy Statement

At Yog24x7, operated by Panpaliya Technologies Private Limited, we strive to deliver the highest quality of digital and offline wellness services, yoga sessions, and related content.

All our services are offered with utmost transparency, and before subscribing or purchasing, users are encouraged to review all details carefully and make informed decisions.

By accessing, subscribing to, or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2. Nature of Services

Our offerings include:

Online yoga, Zumba, and wellness sessions accessed via YouTube links
Offline in-person classes and workshops
Digital wellness materials and educational content
Live interactive sessions and community events

2.1 Digital Service Characteristics

Once a service or subscription is activated or accessed, it is considered as consumed, even partially, due to the instant digital nature of the offering.

As our services closely resemble a free trial experience (with ongoing access or participation benefits provided immediately upon joining), refunds are not possible after activation or usage begins.

2A. INSTANT DIGITAL ACCESS

2A.1 Immediate Delivery

Upon payment confirmation or free trial activation:

You will immediately receive access to YouTube class links via email/WhatsApp
You will receive login credentials (if applicable)
This constitutes instant delivery of digital goods

2A.2 Non-Returnable Nature

Since access is provided instantly and cannot be "returned," refunds are not possible once links are shared
Even if you do not view the classes, access has been granted and the service is considered delivered and consumed
Digital goods cannot be "returned" in the same way physical products can

2A.3 Pre-Purchase Review

You are encouraged to:

Review our free content (if available)
Utilize free trial options before purchasing
Read service descriptions carefully
Contact us with questions before making a payment

3. No Refund Once Service Starts

Once you have begun using our service—whether by:

Attending a live session.
Viewing digital content or YouTube videos.
Receiving access links
Engaging with any paid plan

You shall NOT be eligible for any refund, full or partial.

3.1 Reasons for No-Refund Policy

This is because:

Our services are non-returnable digital and experiential goods
Usage begins immediately upon activation
The service model is based on pre-scheduled sessions or continuous access, similar to a subscription or digital membership
Resources are allocated based on confirmed subscriptions (instructor time, platform costs, content access)

3.2 Non-Refundable Scenarios

Accordingly, no refund, chargeback, or cancellation will be entertained for:

Change of mind after purchase or trial
Dissatisfaction with class style, instructor, or content
Schedule conflicts or personal unavailability
Inability to attend sessions due to personal circumstances
Technical issues on the user's end (internet connectivity, device problems)
Partial usage (e.g., attending only some sessions in a package)
Non-participation despite having access

3A. FREE TRIAL POLICY

3A.1 Trial Purpose

Free trials are provided as a courtesy to evaluate our services before making a financial commitment
They are designed to give you a risk-free opportunity to experience our classes

3A.2 No Obligation

If you choose not to continue after the trial, simply do not make any payment
Trial access will expire automatically
No cancellation request is necessary

3A.3 Conversion to Paid

Once you upgrade to a paid plan after trial, the no-refund policy applies immediately
This applies even if you upgrade on the same day as starting the trial
Payment is considered confirmation of satisfaction with the service

3A.4 Trial Limitations

Trial extensions are not available
Free trial is a one-time offer per user/device/phone number
Attempting to create multiple accounts to obtain additional trials may result in account termination

4. Exceptions — Refund Eligibility

Refunds will only be considered under the following limited circumstances:

4.1 Non-Delivery of Service

If, due to a technical or operational fault on our part, you do not receive access to the purchased service within 72 hours of payment confirmation.

Payment processed but no access links received
System error preventing account activation
Server failure preventing access to content

This does NOT include:

Links delivered to spam/junk folder (user's email settings)
User not checking email/WhatsApp
User providing incorrect contact information

4.2 Duplicate Payment

If an unintentional duplicate payment has been made for the same service, and verified in our payment system through the payment gateway provider.

Requirements:

Must be two identical transactions
For the exact same service/subscription
Within a short time period (typically same day)
Verified through payment gateway records

4.3 Cancellation by Yog24x7

If a session or program is canceled by Yog24x7 due to unforeseen circumstances before you access any part of the service:

Instructor unavailability
Technical platform failure
Force majeure events

In such cases, we may:

Offer a replacement session or rescheduled access, OR
At our discretion, provide a refund for the specific canceled event

Our liability is limited strictly to the amount paid for that specific service.

5. REFUND REQUEST PROCEDURE

5.1 Time Limite

Refund requests must be submitted within 3 calendar days from the transaction date for eligible cases only.

5.2 How to Request

Your full name
Email address used during registration
Phone number
Payment transaction ID / Order ID
Date and amount of payment
Detailed description of the issue
Screenshot of payment confirmation (if applicable)

5.3 Verification Process

Upon receiving your request:

We will verify the claim within 5-7 business days
We may request additional information
Decision will be communicated via email

5.4 Refund Processing

If approved:

Refund will be processed to the original payment method within 7-10 working days from approval
Refund timeline may vary based on your bank/payment provider
Processing fees (if any) may be deducted

6. SERVICE EXTENSION OR REPLACEMENT

In rare cases of defective service delivery—such as:

Interrupted sessions due to platform errors

Incorrect access credentials

Incomplete provision of purchased digital content

Video quality issues on our end

We may offer a service extension or replacement, at our sole discretion.

6.1 Not a Monetary Refund

This shall not be treated as a monetary refund, but as a remedial measure to ensure customer satisfaction.

6.2 Request Timeline

Requests for service extension/replacement must be sent to support@yog24x7.in within 3 days from the date of the issue occurring.

6.3 Discretionary Decision

The Company reserves the right to determine:

Whether the issue qualifies for remediation
The appropriate form of remedy (extension, replacement, or alternative solution)

6A. CHARGEBACK DISPUTES

6A.1 Unauthorized Chargebacks

Filing unauthorized chargebacks or payment disputes after receiving access to services is considered fraudulent behavior and may result in:

Immediate account suspension and loss of access
Legal action to recover costs, damages, and legal fees
Reporting to payment processors and relevant authorities
Permanent ban from using Yog24x7 services

6A.2 Legitimate Concerns

If you have a legitimate concern or dispute:

Contact us first at support@yog24x7.in
We will work with you in good faith to resolve the issue
Allow us 7 business days to respond before escalating

6A.3 Credit Card Fraud

If your credit card was used without your authorization:

Notify us immediately
We will cooperate with your bank/card issuer investigation
This is not considered an unauthorized chargebac

7. NO CASH REFUNDS OR THIRD-PARTY CLAIMS

7.1 Refund Method

All refunds (where applicable) are processed digitally via the same mode of payment originally used.

We do not issue:

Cash refunds
Cheques or demand drafts
Bank transfers to different accounts
Refunds to third-party accounts

7.2 Third-Party Platforms

We do not accept refund requests raised through:

Third-party dispute platforms
Unauthorized intermediaries
Social media platforms
Review sites

All refund communication must be through support@yog24x7.in

8. PAYMENT GATEWAY RESPONSIBILITY

8.1 Third-Party Processing

All payments are securely processed through reputed third-party payment gateway providers (such as Razorpay, Paytm, PhonePe, or other authorized providers)

8.2 Data Security

Yog24x7 does not store, process, or have access to your:

Credit/debit card details
CVV numbers
Banking credentials
UPI PINs

8.3 Gateway Issues

Any delays or transactional issues arising from payment gateway systems shall be subject to their own terms and conditions.

If money is deducted but we don't receive payment confirmation:

Contact the payment gateway first
Provide us with transaction details
We will investigate with the payment provider

8A. RESCHEDULING REQUESTS

8A.1 Live Sessions

Classes are live only; recordings are not provided. A missed class can be made up by joining any other live slot the same day or on following days within your active membership
Missed sessions due to user unavailability do not qualify for refunds or extensions
Personal scheduling conflicts are not grounds for refund

8A.2 Company-Initiated Cancellations

Rescheduling requests due to Company's cancellation will be accommodated on a best-effort basis
You will be notified via email/WhatsApp
Alternative dates/times will be offered

8A.3 User-Requested Rescheduling

Requests to reschedule to a different batch/time may be considered subject to availability
No guarantee of rescheduling to preferred time slots
Contact support@yog24x7.in at least 48 hours before the session

9. CANCELLATIONS BY THE USER

9.1 Digital Product Nature

As services are instant-access digital products and offline sessions are pre-scheduled with limited capacity:

User-initiated cancellations after booking or payment confirmation are not eligible for refund
This applies even if cancellation occurs minutes after purchase

9.2 Alternatives

However, users may reach out to us for:

Rescheduling to a different batch (subject to availability)
Account pause options for longer-term subscriptions (if applicable)
Stopping future auto-renewals at any time (see Section 12) — access continues till the paid date
Alternative participation options

Such accommodations may be granted solely at Yog24x7's discretion and are not guaranteed.

10. CANCELLATIONS BY YOG24X7

10.1 Unforeseen Circumstances

If a session or program is canceled by Yog24x7 due to:

Technical platform issues (YouTube, website outages)
Instructor unavailability or emergency
Natural disasters or force majeure events
Insufficient enrollments

We may either:

Offer a replacement session or rescheduled access, OR
At our discretion, provide a refund for the specific canceled event

10.2 Notification

Users will be notified of cancellations via:

Email
WhatsApp message
Website/app notification

As soon as reasonably possible (typically at least 2-4 hours before scheduled time, except in emergencies).

10.3 Limited Liability

Our liability in such cases is limited strictly to the amount paid for that specific service.

We are not liable for:

Travel costs incurred
Time invested
Opportunity costs
Consequential or indirect damages

11. CONTACT FOR REFUND-RELATED QUERIES

For any queries, clarifications, or refund-related communication, you may contact us at: 📧 support@yog24x7.in

Please include:

Payment transaction ID
Email used during payment
Phone number
Brief description of your concern
Supporting documents (payment screenshot, etc.)

Response Time:

We will acknowledge your request within 2-3 business days
Investigation and resolution within 7 business days

All refund or replacement decisions will be made after due internal verification and communicated to the user via email.

12. SUBSCRIPTION & AUTO-RENEWAL (AUTOPAY) TERMS

12.1 Plans and Billing Period

Yog24x7 offers a Monthly plan (billed every 30 days) and a Yearly plan (billed every 12 months). Current prices are shown on the pricing page and at checkout; international members are charged the international price displayed there, in INR.
Each billing period is paid for in advance. No pro-rata refunds are given for unused time within a billing period.

12.2 Automatic Renewal (Autopay)

Paid plans are set up as recurring subscriptions through Razorpay (UPI AutoPay, or a debit/credit card e-mandate). By completing the first payment you authorise Yog24x7 (Panpaliya Technologies Private Limited) to charge the plan amount automatically at the start of every subsequent billing period until you cancel. The amount and frequency are shown on the checkout page before you pay.
Your first payment authenticates the mandate with your bank (OTP / UPI PIN). Subsequent charges are made without further action from you, as permitted under RBI's e-mandate framework.
Before each renewal you will receive a pre-debit notification from Razorpay and/or your bank or UPI app at least 24 hours in advance, and a reminder from Yog24x7 on WhatsApp approximately 2 days in advance.
Each successful renewal extends your class access to the end of the newly paid period. The renewal date is fixed by the payment schedule; bonus days, pauses or other credits do not change the renewal date.
Prices may change with reasonable notice. A price change applies to you only from your next renewal after the notice period, and you may cancel before that renewal.

12.3 Failed Renewal Payments

If a renewal charge fails (for example insufficient balance, expired card, mandate revoked), Razorpay retries the charge automatically over the following days. Class access pauses at the end of the paid period until a charge succeeds.
If all retries fail the subscription stops; no further charges are made, and you may subscribe again at any time.

12.4 Cancelling Autopay

You may cancel auto-renewal at any time, free of charge, by: (a) replying CANCEL AUTOPAY on WhatsApp to +91 94236 69423 and confirming; (b) using yog24x7.in/manage; (c) for UPI mandates, revoking the mandate in your UPI app; or (d) e-mailing support@yog24x7.in.
Cancellation takes effect at the end of the current billing period: no further charges are made and your access continues until the end of the period already paid. There is no refund for the current period.
A cancellation request must be received before the renewal charge is made. Charges already made before we receive your request are not refundable (see Section 3), except where required by law.
We will confirm every cancellation on WhatsApp. If you believe you were charged after cancelling, contact us within 7 days with the confirmation and we will review it under Section 4.

12.5 Changing Plans

You can switch between Monthly and Yearly at any time by subscribing to the new plan; the previous plan's auto-renewal is stopped at the end of its current period so you are not billed twice.

13. GOVERNING LAW AND JURISDICTION

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India.

All disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Desaiganj (Wadsa), District Gadchiroli, Maharashtra, India.

14. MODIFICATION CLAUSE

Yog24x7 reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time without prior notice.Any such changes shall be effective immediately upon being posted on our official website www.yog24x7.in.

We encourage all users to review this policy periodically to stay informed of updates.Material changes will be communicated via email where possible.

15. SEVERABILITY

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. ENTIRE AGREEMENT

This Policy, together with our Terms of Use and Privacy Policy, constitutes the complete agreement between you and Yog24x7 regarding refunds and cancellations.

17. ACCEPTANCE AND ACKNOWLEDGMENT

BY MAKING A PAYMENT OR ACCESSING OUR SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood this Refund & Cancellation Policy in its entirety
You agree to the no-refund terms after service access begins
You understand that digital services are non-returnable once delivered
You accept the limited exceptions where refunds may be considered
You will contact us in good faith before initiating any payment disputes

If you do not agree to these terms, please do not make a purchase or access our services.

18. CONSUMER PROTECTION COMPLIANCE

This Policy is designed to comply with:

Consumer Protection Act, 2019
Information Technology Act, 2000
Digital Personal Data Protection Act, 2023
E-Commerce Guidelines and RBI regulations

Nothing in this Policy limits your statutory consumer rights under applicable law. However, given the nature of instant-delivery digital services, refund eligibility is inherently limited as outlined above.

19. FREQUENTLY ASKED QUESTIONS

Q: Can I get a refund if I don't like the class after trying one session?

A: No. Once you access any part of the service, our no-refund policy applies. We encourage you to use our free trial (if available) before purchasing.

Q: What if I have a medical emergency and can't attend?

A: While we sympathize, personal circumstances don't qualify for refunds. You may contact us to explore rescheduling options.

Q: The YouTube link isn't working. Can I get a refund?

A: If the issue is on our end, we'll provide a working link or replacement access. Technical issues don't automatically qualify for refunds but will be resolved.

Q: I was charged twice by mistake. What should I do?

A: Contact us immediately with both transaction IDs. Verified duplicate payments will be refunded.

Q: How long do refunds take?

A: 7-10 working days to your original payment method, after approval.

Q: Can I cancel my subscription and get money back?

A: You can cancel future renewals, but no refund is provided for the current paid period.

For any other questions, please email: support@yog24x7.in

Thank you for choosing Yog24x7. We are committed to your wellness journey! 🧘