Refund & Cancellation Policy

Effective Date: October 31, 2025

Panpaliya Technologies Private Limited
(Brand Name: Yog24x7)
Registered Address: 331, Gandhi Ward, Brahampuri Road, Desaiganj (Wadsa), District Gadchiroli, Maharashtra – 441207
Email: support@yog24x7.in

Jurisdiction: Wadsa, District Gadchiroli, Maharashtra

1. General Policy Statement

At Yog24x7, operated by Panpaliya Technologies Private Limited, we strive to deliver the highest quality of digital and offline wellness services, yoga sessions, and related content.

All our services are offered with utmost transparency, and before subscribing or purchasing, users are encouraged to review all details carefully and make informed decisions.

By accessing, subscribing to, or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2. Nature of Services

Our offerings include:

  • Online yoga, Zumba, and wellness sessions accessed via YouTube links
  • Offline in-person classes and workshops
  • Digital wellness materials and educational content
  • Live interactive sessions and community events

2.1 Digital Service Characteristics

Once a service or subscription is activated or accessed, it is considered as consumed, even partially, due to the instant digital nature of the offering.

As our services closely resemble a free trial experience (with ongoing access or participation benefits provided immediately upon joining), refunds are not possible after activation or usage begins.

2A. INSTANT DIGITAL ACCESS

2A.1 Immediate Delivery

Upon payment confirmation or free trial activation:

  • You will immediately receive access to YouTube class links via email/WhatsApp
  • You will receive login credentials (if applicable)
  • This constitutes instant delivery of digital goods

2A.2 Non-Returnable Nature

  • Since access is provided instantly and cannot be "returned," refunds are not possible once links are shared
  • Even if you do not view the classes, access has been granted and the service is considered delivered and consumed
  • Digital goods cannot be "returned" in the same way physical products can

2A.3 Pre-Purchase Review

You are encouraged to:

  • Review our free content (if available)
  • Utilize free trial options before purchasing
  • Read service descriptions carefully
  • Contact us with questions before making a payment

3. No Refund Once Service Starts

Once you have begun using our service—whether by:

  • Attending a session (live or recorded).
  • Viewing digital content or YouTube videos.
  • Receiving access links
  • Engaging with any paid plan

You shall NOT be eligible for any refund, full or partial.

3.1 Reasons for No-Refund Policy

This is because:

  • Our services are non-returnable digital and experiential goods
  • Usage begins immediately upon activation
  • The service model is based on pre-scheduled sessions or continuous access, similar to a subscription or digital membership
  • Resources are allocated based on confirmed subscriptions (instructor time, platform costs, content access)

3.2 Non-Refundable Scenarios

Accordingly, no refund, chargeback, or cancellation will be entertained for:

  • Change of mind after purchase or trial
  • Dissatisfaction with class style, instructor, or content
  • Schedule conflicts or personal unavailability
  • Inability to attend sessions due to personal circumstances
  • Technical issues on the user's end (internet connectivity, device problems)
  • Partial usage (e.g., attending only some sessions in a package)
  • Non-participation despite having access

3A. FREE TRIAL POLICY

3A.1 Trial Purpose

  • Free trials are provided as a courtesy to evaluate our services before making a financial commitment
  • They are designed to give you a risk-free opportunity to experience our classes

3A.2 No Obligation

  • If you choose not to continue after the trial, simply do not make any payment
  • Trial access will expire automatically
  • No cancellation request is necessary

3A.3 Conversion to Paid

  • Once you upgrade to a paid plan after trial, the no-refund policy applies immediately
  • This applies even if you upgrade on the same day as starting the trial
  • Payment is considered confirmation of satisfaction with the service

3A.4 Trial Limitations

  • Trial extensions are not available
  • Free trial is a one-time offer per user/device/phone number
  • Attempting to create multiple accounts to obtain additional trials may result in account termination

4. Exceptions — Refund Eligibility

Refunds will only be considered under the following limited circumstances:

4.1 Non-Delivery of Service

If, due to a technical or operational fault on our part, you do not receive access to the purchased service within 72 hours of payment confirmation.

  • Payment processed but no access links received
  • System error preventing account activation
  • Server failure preventing access to content

This does NOT include:

  • Links delivered to spam/junk folder (user's email settings)
  • User not checking email/WhatsApp
  • User providing incorrect contact information

4.2 Duplicate Payment

If an unintentional duplicate payment has been made for the same service, and verified in our payment system through the payment gateway provider.

Requirements:

  • Must be two identical transactions
  • For the exact same service/subscription
  • Within a short time period (typically same day)
  • Verified through payment gateway records

4.3 Cancellation by Yog24x7

If a session or program is canceled by Yog24x7 due to unforeseen circumstances before you access any part of the service:

  • Instructor unavailability
  • Technical platform failure
  • Force majeure events

In such cases, we may:

  • Offer a replacement session or rescheduled access, OR
  • At our discretion, provide a refund for the specific canceled event

Our liability is limited strictly to the amount paid for that specific service.

5. REFUND REQUEST PROCEDURE

5.1 Time Limite

Refund requests must be submitted within 3 calendar days from the transaction date for eligible cases only.

5.2 How to Request

Contact us by email at support@yog24x7.in with:

  • Your full name
  • Email address used during registration
  • Phone number
  • Payment transaction ID / Order ID
  • Date and amount of payment
  • Detailed description of the issue
  • Screenshot of payment confirmation (if applicable)

5.3 Verification Process

Upon receiving your request:

  • We will verify the claim within 5-7 business days
  • We may request additional information
  • Decision will be communicated via email

5.4 Refund Processing

If approved:

  • Refund will be processed to the original payment method within 7-10 working days from approval
  • Refund timeline may vary based on your bank/payment provider
  • Processing fees (if any) may be deducted

6. SERVICE EXTENSION OR REPLACEMENT

In rare cases of defective service delivery—such as:

  • Interrupted sessions due to platform errors
  • Incorrect access credentials
  • Incomplete provision of purchased digital content
  • Video quality issues on our end
    •

    We may offer a service extension or replacement, at our sole discretion.

    6.1 Not a Monetary Refund

    This shall not be treated as a monetary refund, but as a remedial measure to ensure customer satisfaction.

    6.2 Request Timeline

    Requests for service extension/replacement must be sent to support@yog24x7.in within 3 days from the date of the issue occurring.

    6.3 Discretionary Decision

    The Company reserves the right to determine:

    • Whether the issue qualifies for remediation
    • The appropriate form of remedy (extension, replacement, or alternative solution)

    6A. CHARGEBACK DISPUTES

    6A.1 Unauthorized Chargebacks

    Filing unauthorized chargebacks or payment disputes after receiving access to services is considered fraudulent behavior and may result in:

    • Immediate account suspension and loss of access
    • Legal action to recover costs, damages, and legal fees
    • Reporting to payment processors and relevant authorities
    • Permanent ban from using Yog24x7 services

    6A.2 Legitimate Concerns

    If you have a legitimate concern or dispute:

    • Contact us first at support@yog24x7.in
    • We will work with you in good faith to resolve the issue
    • Allow us 7 business days to respond before escalating

    6A.3 Credit Card Fraud

    If your credit card was used without your authorization:

    • Notify us immediately
    • We will cooperate with your bank/card issuer investigation
    • This is not considered an unauthorized chargebac

    7. NO CASH REFUNDS OR THIRD-PARTY CLAIMS

    7.1 Refund Method

    All refunds (where applicable) are processed digitally via the same mode of payment originally used.

    We do not issue:

    • Cash refunds
    • Cheques or demand drafts
    • Bank transfers to different accounts
    • Refunds to third-party accounts

    7.2 Third-Party Platforms

    We do not accept refund requests raised through:

    • Third-party dispute platforms
    • Unauthorized intermediaries
    • Social media platforms
    • Review sites

    All refund communication must be through support@yog24x7.in

    8. PAYMENT GATEWAY RESPONSIBILITY

    8.1 Third-Party Processing

    All payments are securely processed through reputed third-party payment gateway providers (such as Razorpay, Paytm, PhonePe, or other authorized providers)

    8.2 Data Security

    Yog24x7 does not store, process, or have access to your:

    • Credit/debit card details
    • CVV numbers
    • Banking credentials
    • UPI PINs

    8.3 Gateway Issues

    Any delays or transactional issues arising from payment gateway systems shall be subject to their own terms and conditions.

    If money is deducted but we don't receive payment confirmation:

    • Contact the payment gateway first
    • Provide us with transaction details
    • We will investigate with the payment provider

    8A. RESCHEDULING REQUESTS

    8A.1 Live Sessions

    • If you miss a live session, recordings (if available) will be provided to paid members
    • Missed sessions due to user unavailability do not qualify for refunds or extensions
    • Personal scheduling conflicts are not grounds for refund

    8A.2 Company-Initiated Cancellations

    • Rescheduling requests due to Company's cancellation will be accommodated on a best-effort basis
    • You will be notified via email/WhatsApp
    • Alternative dates/times will be offered

    8A.3 User-Requested Rescheduling

    • Requests to reschedule to a different batch/time may be considered subject to availability
    • No guarantee of rescheduling to preferred time slots
    • Contact support@yog24x7.in at least 48 hours before the session

    9. CANCELLATIONS BY THE USER

    9.1 Digital Product Nature

    As services are instant-access digital products and offline sessions are pre-scheduled with limited capacity:

    • User-initiated cancellations after booking or payment confirmation are not eligible for refund
    • This applies even if cancellation occurs minutes after purchasev

    9.2 Alternatives

    However, users may reach out to us for:

    • Rescheduling to a different batch (subject to availability)
    • Account pause options for longer-term subscriptions (if applicable)
    • Alternative participation options

    Such accommodations may be granted solely at Yog24x7's discretion and are not guaranteed.

    10. CANCELLATIONS BY YOG24X7

    10.1 Unforeseen Circumstances

    If a session or program is canceled by Yog24x7 due to:

    • Technical platform issues (YouTube, website outages)
    • Instructor unavailability or emergency
    • Natural disasters or force majeure events
    • Insufficient enrollments

    We may either:

    • Offer a replacement session or rescheduled access, OR
    • At our discretion, provide a refund for the specific canceled event

    10.2 Notification

    Users will be notified of cancellations via:

    • Email
    • WhatsApp message
    • Website/app notification

    As soon as reasonably possible (typically at least 2-4 hours before scheduled time, except in emergencies).

    10.3 Limited Liability

    Our liability in such cases is limited strictly to the amount paid for that specific service.

    We are not liable for:

    • Travel costs incurred
    • Time invested
    • Opportunity costs
    • Consequential or indirect damages

    11. CONTACT FOR REFUND-RELATED QUERIES

    For any queries, clarifications, or refund-related communication, you may contact us at: 📧 support@yog24x7.in

    Please include:

    • Payment transaction ID
    • Email used during payment
    • Phone number
    • Brief description of your concern
    • Supporting documents (payment screenshot, etc.)

    Response Time:

    • We will acknowledge your request within 2-3 business days
    • Investigation and resolution within 7 business days

    All refund or replacement decisions will be made after due internal verification and communicated to the user via email.

    SUBSCRIPTION TERMS (If Applicable)

    12.1 Subscription Period

    • Monthly/quarterly/annual subscriptions are billed for the entire period in advance
    • No pro-rata refunds for unused time within a subscription period

    12.2 Cancellation of Subscription

    • You may cancel future auto-renewals at any time
    • Cancellation takes effect at the end of current billing period
    • Access continues until the end of the paid period
    • No refund for the current period

    12.3 Non-Renewal

    • If you don't wish to renew, simply don't make payment (if manual)
    • Or disable auto-renewal in your account settings (if applicable)

    13. GOVERNING LAW AND JURISDICTION

    This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India.

    All disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Desaiganj (Wadsa), District Gadchiroli, Maharashtra, India.

    14. MODIFICATION CLAUSE

    Yog24x7 reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time without prior notice.Any such changes shall be effective immediately upon being posted on our official website www.yog24x7.in.

    We encourage all users to review this policy periodically to stay informed of updates.Material changes will be communicated via email where possible.

    15. SEVERABILITY

    If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

    16. ENTIRE AGREEMENT

    This Policy, together with our Terms of Use and Privacy Policy, constitutes the complete agreement between you and Yog24x7 regarding refunds and cancellations.

    17. ACCEPTANCE AND ACKNOWLEDGMENT

    BY MAKING A PAYMENT OR ACCESSING OUR SERVICES, YOU ACKNOWLEDGE THAT:

    • You have read and understood this Refund & Cancellation Policy in its entirety
    • You agree to the no-refund terms after service access begins
    • You understand that digital services are non-returnable once delivered
    • You accept the limited exceptions where refunds may be considered
    • You will contact us in good faith before initiating any payment disputes

    If you do not agree to these terms, please do not make a purchase or access our services.

    18. CONSUMER PROTECTION COMPLIANCE

    This Policy is designed to comply with:

    • Consumer Protection Act, 2019
    • Information Technology Act, 2000
    • Digital Personal Data Protection Act, 2023
    • E-Commerce Guidelines and RBI regulations

    Nothing in this Policy limits your statutory consumer rights under applicable law. However, given the nature of instant-delivery digital services, refund eligibility is inherently limited as outlined above.

    19. FREQUENTLY ASKED QUESTIONS

    Q: Can I get a refund if I don't like the class after trying one session?

    A: No. Once you access any part of the service, our no-refund policy applies. We encourage you to use our free trial (if available) before purchasing.

    Q: What if I have a medical emergency and can't attend?

    A: While we sympathize, personal circumstances don't qualify for refunds. You may contact us to explore rescheduling options.

    Q: The YouTube link isn't working. Can I get a refund?

    A: If the issue is on our end, we'll provide a working link or replacement access. Technical issues don't automatically qualify for refunds but will be resolved.

    Q: I was charged twice by mistake. What should I do?

    A: Contact us immediately with both transaction IDs. Verified duplicate payments will be refunded.

    Q: How long do refunds take?

    A: 7-10 working days to your original payment method, after approval.

    Q: Can I cancel my subscription and get money back?

    A: You can cancel future renewals, but no refund is provided for the current paid period.

    For any other questions, please email: support@yog24x7.in

    Thank you for choosing Yog24x7. We are committed to your wellness journey! 🧘